Privacy Policy

Trustys

Effective Date: March 13, 2026

Trustys (“Trustys,” “we,” “our,” or “us”) operates a platform designed to help contractors and homeowners manage service relationships with transparency and accountability.

This Privacy Policy describes how Trustys collects, uses, and protects information when users access or use the Trustys website and services located at:

https://trustys.com

By using Trustys, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Trustys collects information necessary to operate the platform and facilitate trusted service relationships between contractors and homeowners.

Account Information

When users create an account, we may collect:

Name
Phone number
Email address
Business name (for contractor accounts)
Profile information provided by the user

Trustys primarily uses phone-number-based authentication to verify accounts.

Property and Job Information

Because Trustys is designed to track service relationships tied to physical properties, the platform may collect:

Property addresses
Job descriptions
Service records
Contractor notes
Work history associated with a property
Ratings and reviews submitted by contractors

Ratings and service records may be associated with both the home address and the homeowner account connected to that address.

User Content

Users may submit content including:

contractor reviews
job notes
service descriptions
ratings
uploaded content related to work performed

Trustys reserves the right to moderate or remove content that violates our policies.

Technical Information

When users access the Trustys platform, we may automatically collect certain technical information, including:

IP address
browser type
device type
operating system
access timestamps
diagnostic information

Cookies and Similar Technologies

Trustys may use cookies or similar technologies to:

maintain login sessions
improve performance
analyze usage patterns
maintain security

Cookies help us ensure that users remain authenticated and that the platform functions correctly.

Users may disable cookies through their browser settings, but some functionality may not work properly if cookies are disabled.

2. SMS Communications and Phone Number Use

Trustys uses phone numbers to provide secure authentication and platform notifications.

Users may receive SMS messages for purposes such as:

account verification codes (OTP / 2FA)
login authentication
account security alerts
service notifications related to platform activity

Example message:

“Your Trustys verification code is 123456.”

Trustys may also introduce optional SMS communications related to platform activity or service notifications in the future.

Trustys does not send marketing SMS messages without user consent.

Message and data rates may apply depending on the user's mobile carrier.

Users may opt out of certain SMS communications where applicable by replying:

STOP – to unsubscribe
HELP – for assistance

3. How We Use Information

Trustys uses collected information to:

create and maintain user accounts
verify user identities
facilitate contractor-homeowner service interactions
maintain records tied to property addresses
improve platform functionality
prevent fraud and abuse
provide customer support
comply with legal obligations

4. Sharing of Information

Trustys does not currently sell personal data.

Information may be shared with trusted third-party service providers necessary to operate the platform, including:

hosting infrastructure providers
SMS delivery providers (such as Twilio)
database and infrastructure providers
analytics or operational service providers

These providers only receive the information necessary to perform their services.

5. Third-Party Services

Trustys relies on third-party infrastructure providers to operate the platform, which may include services such as:

Twilio (SMS authentication services)
Vercel (website hosting and deployment)
database infrastructure providers
caching and backend infrastructure services

These providers may process limited information necessary for Trustys to operate.

6. Data Security

Trustys implements reasonable technical and organizational safeguards to protect information, including:

encrypted data transmission
access control systems
secure infrastructure
authentication safeguards

While we strive to protect user information, no system can guarantee absolute security.

7. Data Retention

Trustys maintains records related to service interactions, contractor reviews, and property histories to preserve the integrity and transparency of the platform.

Certain records, including ratings and service history associated with a property, may be retained to maintain accurate platform records.